Effective date: 15 August 2026. This page explains our general privacy practices. Where a specific service or agreement contains additional terms, those terms may also apply.
1. Information We Collect
Depending on how you use our website, we may receive information such as your name, email address, mobile number, address, account information, manuscript or book details, publishing-order information, payment references and messages sent to our team.
2. How We Use Information
- To provide publishing, book-order and author-support services.
- To process and communicate about orders, payments, publishing progress and author requests.
- To maintain author accounts and provide dashboard functionality.
- To respond to enquiries and support requests.
- To improve our website, services and user experience.
- To protect the website against fraud, abuse and unauthorized access.
3. Payments
Payment processing may be handled through our payment service providers. We do not need your full card credentials to provide ordinary website support. Payment confirmations and transaction references may be stored for order and accounting purposes.
4. Publishing & Author Information
Information supplied for publishing a book may be used to prepare, publish, list, print, distribute and promote the relevant book or service as agreed with the author. We do not intentionally publish private account information such as passwords or banking credentials.
5. Cookies & Technical Information
The website may use sessions, cookies and technical information necessary for login, security, preferences, analytics or website functionality. Security-related cookies may be required for authentication and CSRF protection.
6. Information Sharing
We may share necessary information with service providers involved in delivering a requested service, such as payment, printing, shipping, hosting or marketplace/distribution services. We do not sell personal information as a business practice.
7. Security
We use reasonable technical and organizational safeguards appropriate to the services we operate, including authenticated sessions, password hashing, access controls and security measures for sensitive account functions. No internet system can be guaranteed to be completely secure.
8. Data Retention
We may retain information for as long as reasonably necessary for providing services, maintaining business and transaction records, resolving disputes, meeting legal obligations and protecting the website.
9. Your Choices
You may contact us regarding your account information, correction requests or questions about how your information is handled. Some records may need to be retained where required for legitimate business or legal purposes.
10. Contact
For privacy-related questions, please use the Contact Us page and provide enough information for our team to understand your request.